O”Consumers and enterprises alike suffer from ‘green fatigue’ – an ennui born from too much hype and too little substance around green technology. But as green technology becomes more synonymous with cost-saving technology, enterprises have begun to warm to the idea. Contact centers, in particular, have begun to explore the homeshoring or work-at-home agent model, a model with many green benefits. Longer term, new technologies and new uses for existing technologies including application and call routing virtualization will gain traction in the contact center arena. The economic recession has forced many contact centers into cost-cutting mode; contact center and IT decision-makers should therefore be closely examining green technologies and processes that help trim costs.

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Table of Contents :

Ovum view
Fixed market overview
Mobile market overview
National regulatory authority
Key legislation and regulation
Government acts
Major changes and market analysis
Wireless local loop
Mobile licensing
3G licences
Digital dividend
The fourth licence
Retail regulation
SMP operator in the retail market
Retail leased line market
Easing of regulation
Wholesale fixed regulation
Liberalisation
Narrowband voice interconnection
Services subject to regulation
Procedure for setting and reviewing charges
Wholesale access services
Wholesale line rental
Local loop unbundling
Wholesale broadband services
Fibre access regulation
Wholesale mobile regulation
Mobile number portability (MNP)
Call origination
MVNOs
Mobile termination charges
SMS termination
Numbering
Competition cases
Investigation into France Telecom’s dominance abuse in relation to infrastructure access
French mobile operators fined €534 million for market collusion
France Telecom fined for restricting broadband competition
Universal service
Universal service provider
Universal service fund
Universal service fund contributors
Contribution based on turnover
Appendix
The EC’s market definitions

List of Tables

Table 1: French mobile operators and their networks
Table 2: Coverage obligations for three French 3G licence holders
Table 3: Glidepath of MTR control for 2009–10 in France, currently under review
Table 4: The EC’s definition of seven markets to be analysed

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